Nisha Cake Studio
Catalog
Refund policy
1. Cancellations before we start
- Message us on WhatsApp 98735 53789 as soon as you need to cancel. If the kitchen has not started baking or packing, we refund the amount you paid (online or advance) in full.
- Hostinger / Razorpay refunds appear back on the original method; bank timing is usually 5–10 business days.
- UPI advances paid outside Hostinger are refunded by UPI / shop process after we confirm on WhatsApp.
2. After baking has started
- We can often change a message, candle count, or delivery slot — not always the full design or flavour.
- Custom or same-day cakes that are already in production are generally non-refundable except for our error (see below).
3. Damaged, wrong, or missing items
- Send clear photos on WhatsApp the same day of delivery or pickup.
- We will replace the item or refund (full or partial) after we confirm the issue.
- A cream cake delivered correctly and accepted cannot be returned later because it is perishable.
4. Cash on delivery (COD)
- Make advance payment to confirm your order. COD alone does not reserve kitchen time.
- If you cancel a COD order before advance payment, there is nothing to refund.
- If you paid an advance and cancel before production, we refund that advance as in section 1.
- Failed delivery / customer unavailable after baking may forfeit the advance; we will still try to find a fair outcome on WhatsApp.
5. Catalog / Hostinger orders
- Paid Razorpay orders: refunds are processed through Hostinger Store Manager / Razorpay when we approve them.
- Order status in Hostinger (paid, fulfilled, cancelled) is managed by the shop; message us if something looks wrong.
- Always send the WhatsApp order summary after checkout so we can match your payment to the kitchen ticket.
6. Non-refundable situations
- Change of mind after successful delivery of a correctly made perishable item.
- Allergy or taste preference when allergens were disclosed on the product / chat.
- Delay caused by incorrect address, unreachable phone, or gated-society access issues on your side.
7. How to request a refund
- WhatsApp 98735 53789 with order number / payment id, and photos if relevant.
- We confirm eligibility and the refund route (Razorpay, UPI, or store credit if you prefer).
- Keep your payment screenshot until the refund posts.
8. Contact
Nisha Cake Studio · Shop No. 1, Nipun Wonder Mall, Indirapuram, Ghaziabad 201014 · 98735 53789